Aec65's Privacy Policy — Your data, our responsibility

1 Introduction & Applicability

Aec65 (aec65.win) is an international-standard online gaming platform serving Bangladeshi players. We believe protecting the privacy of every user's personal information is a fundamental responsibility.

This Privacy Policy ("Policy") describes how aec65 collects, uses, stores, and protects your personal information. It applies to our website, mobile app, and all related services.

This Privacy Policy takes effect as soon as you open an account on aec65, browse our platform, or use any of our services. If you have any questions, please contact our customer support team.

2 What information we collect

Aec65 collects the following information to operate its services effectively, ensure security, and improve the user experience. We only ever collect what is necessary.

Aec65 does not collect any information beyond what is listed above. If you feel you are being asked for unnecessary information, please let us know immediately.

3 How we use your information

Collected data is used solely for defined and legitimate purposes. aec65 uses your information for the following reasons:

• Account management: For registration verification, login security, and managing account settings.
• Payment Processing: To securely process deposits, withdrawals, and all financial transactions.
• Customer Support: To properly address any complaints or questions you may have.
• Fraud Prevention: To detect unusual activity and keep your account secure.
• Relevant Offers: To send you promotions and bonus offers tailored to your gaming preferences (you can opt out at any time).
• Legal obligations: Where required to comply with the directives of regulatory authorities.
• Responsible Gaming: To identify excessive gambling patterns and provide timely support.

We never sell your information to advertisers or use it for unrelated commercial purposes.

4 Sharing Data with Third Parties

Aec65 may share your personal information with third parties only in limited circumstances and under strict conditions. We share data in the following cases:

• Payment Processors: Only the minimum necessary information is shared to process transactions via Mobile Banking, Nagad, Rocket, or USDT gateways.
• Identity Verification Service: With licensed verification agencies to complete the KYC process.
• Legal authorities: When required to comply with a court order or government directive. Where possible, you will be informed in advance.
• Technology Partners: With hosting and cloud service providers that operate the platform — all of whom are required to uphold the same privacy standards.

5 Cookies & tracking technologies

Aec65's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential cookies: Essential for maintaining login sessions, security tokens, and core platform functionality. These cannot be disabled.
• Performance Cookies: Used for page load speed monitoring, crash reporting, and error detection.
• Functionality Cookies: To remember your preferred language, theme, and account settings.
• Analytics Cookies: To understand which features are used most and improve our services — using fully anonymized data.

You can disable non-essential cookies through your browser settings, though some features may not function correctly as a result.

6 Data Security Measures

Aec65 maintains industry-standard security measures to keep your data safe. Our security framework is structured across the following layers:

• TLS/SSL 256-bit encryption: Used across all data transfers.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Data Encryption (At Rest): Stored data is also kept in an encrypted state.
• 24/7 Security Monitoring: Suspicious activity is detected in real time.
• Regular Security Audits: Regular penetration tests are conducted by third-party security specialists.
• Restricted Access: Only authorized personnel are permitted to access specific data.

That said, no system can guarantee complete security on the internet. Please keep your password strong and never share it with anyone.

7 Your rights regarding your information

Every aec65 member has the following rights over their personal information:

• Right to Access: You have the right to request a copy of the information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances — however, some data may need to be retained due to legal obligations.
• Right to Object to Processing: You may opt out of marketing communications or certain types of data processing.
• Data Portability: You may request a copy of your data in a structured, portable format.
• Withdrawal of Consent: Where data is processed on the basis of your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact our customer support team. We typically respond within 30 business days.

8 How Long Your Data Is Retained

Aec65 retains your data for the periods outlined below. Once the retention period expires, your information is securely deleted or anonymized:

• Active Account Information: For as long as your account remains active.
• Closed Account Data: Retained for up to 5 years after closure for legal purposes.
• Transaction Records: Up to 7 years in accordance with financial regulations.
• Customer Support Contact: Up to 3 years.
• Log Files & Technical Data: Up to 12 months.

If specific data is required to be retained beyond the above periods for legal reasons, you will be notified.

9 Data relating to minors

Aec65 is strictly not intended for anyone under the age of 18. We do not knowingly collect personal information from minors.

Age is verified at registration, and identity documents are used to confirm age during the KYC process. If we become aware — or are notified by a guardian — that data from a minor has been collected inadvertently, we will immediately delete that data and close the account.

If you suspect a minor has accessed aec65 from your device, please contact customer support immediately.

10 Changes to this Policy

Aec65 reserves the right to update this Privacy Policy, in part or in full, at any time. When changes are made, we will take the following steps:

• The updated version will be published on this page.
• The "Last Updated" date at the top of the page will be changed accordingly.
• For significant changes, a notification will be sent to your registered email address.
• Any revised policy takes effect from the date it is published.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We encourage you to review this page regularly.

Last Updated: January 2026